Contact
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Circle8
Open every weekday from 8:30 to 17:30
Chamber of Commerce number: 11020532
VAT number: NL 007929092 B01
Frequently asked questions
Independent Professionals
General
What is the selection procedure?
To be eligible for an interim assignment via Circle8, you must always first respond online. The first part of the procedure is online: after completing the procedure your response to a specific assignment will be processed by the recruiter concerned.
If your profile matches the assignment, we will invite you for an interview. If this is not the case and we cannot help you further at that time, you will receive a rejection.
Every job application procedure contains a number of steps:
A CV-check
A (telephone) conversation with a recruiter from Circle8
Additionally, there may also be other selection rounds for certain assignments. Think of:
A technical assessment
A competency test
I have a question about a submitted invoice, who should I contact?
If you have a question about a submitted invoice, for example about when it will be paid, you can email your question to: basisfactuur@circle8.nl
What about the DBA Act? What should I take into account?
If you want to work as a self-employed professional, you must meet the conditions in the model agreement. We can advise you about this. More information can be found on the page about the WDBA.
Selection procedure
I haven't found a suitable assignment, how can I still leave my details?
Haven't you seen the assignment of your dreams on our website yet? Would you like to make sure our recruiters have your profile? Click on this link and fill out the open registration. so that you are registered with us.
Additionally can you create an assignment alert so that you will receive the latest assignments for your search filters by e-mail.
How do I check the status of my response to an assignment?
After you have responded online, we will keep you informed by e-mail about the status and the further procedure. You will receive an e-mail from us after each step with the relevant information.
I haven't heard anything yet about my response to an assignment. What now?
During the procedure we inform you by e-mail about the status of your response to the assignment. Have you passed the selection procedure? Then you will receive an e-mail from us with the details of the recruiter who will take your response further. For questions about the status of your response, you can always contact your recruiter. You can find the contact options to the right of the assignment.
Contract management
I'm going to start with a client and need to contact Circle8. What now?
If you can let us know what the start and end date are and which rate has been agreed, we will check those details with the client. As soon as we have received an assignment confirmation, we will contact you to discuss the contract terms.
You can also call us on 030-6001500 and then indicate that you want to speak to a contract management employee.
I have not yet been allowed to receive a contract, when will I receive it?
We will send the contract to you as soon as the file is complete. This means that we have received all documents from both you and the client. Your contract will be offered via SignRequest. If you still have any questions, call: 030-6001500
Why haven't I received my extension yet?
We will send the extension to you as soon as we have received a signed agreement from the client.
As of when can I terminate my contract?
That depends on the agreement we have mutually made with the client. You can contact us about this. With some clients you cannot terminate a contract prematurely. You can find this in the agreement you signed with us.
What is your payment term?
That depends on the contract and the client. For a regular secondment contract the payment term is 30 dagen after receipt of the invoice. For a service contract, where the client and you have found each other without our intervention, you have agreed a payment term with the client which we take over with a number of days processing time. If you are not sure which payment term applies to you, you can contact us. .
Why hasn't my invoice been paid yet?
To pay an invoice, all documents must be in order. Yours and the client's. Missing documents are often the reason for a delayed payment. If required documents are missing, we strive to let you know as soon as possible. You can also always contact us.
What information do I need to invoice?
The required information can be found in your contract. Further information about invoicing can be found in our FAQs on this page.
Can a specific article be removed from the contract?
In principle this cannot be done. If there are compelling reasons for you to want to adjust this, we ask you to contact the contract management department by calling 030-6001500.
Which documents do you need from me?
Depending on the hiring situation, we need the following documents:
Certified copy of extract from the Chamber of Commerce (not older than 3 months)
Copy of G-account agreement with the Tax Authorities (only if you are employed);
Fully completed checklist;
Result entrepreneur check via the tax authority ;
Proof of VAT number. Sometimes we have customer-specific other documents, think of:
Certified copies of the highest diploma obtained;
Confidentiality/integrity statement;
Copy of VOG;
Statement regarding surcharges.
How long does it take before I get a contract?
We can send the contract as soon as we have received a signed agreement from the client. We are dependent on the client's speed for this. Of course we encourage the client to arrange this as quickly as possible. For information about the contract, you can often also contact the client's hiring manager.
Invoices
I have a question about a submitted invoice, who should I contact?
If you have a question about a submitted invoice, for example about when it will be paid, you can email your question to: basisfactuur@circle8.nl . When you have a service package you may email to servicepakket@circle8.nl . When you want to make use of Accelerated payment it may be sent to versneldbetalen@circle8.nl .
When is it best for me to send an invoice?
Your contract states when you may send your invoice. If you have any questions about this, email: basisfactuur@circle8.nl . When you have a service package you may email to servicepakket@circle8.nl . When you want to use Accelerated payment it may be sent to versneldbetalen@circle8.nl .
In which way can I submit an invoice?
Send your invoice to the email address that applies to your invoice. These are the addresses:
Basic payment: basisfactuur@circle8.nl
Hyper-fast payment (1 business day): versneldbetalen@circle8.nl
Ultra-Speed payment (3 working days): versneldbetalen@circle8.nl
Premium payment (8 working days): versneldbetalen@circle8.nl
More information about accelerated payments and invoicing
I want to make use of ultra-fast payment within 3 working days. What do I need to do?
Clearly state on your invoice:
Ultra-fast payment and deduct 3% from the total amount excl. VAT. Then send the invoice to: versneldbetalen@circle8.nl and we do the rest.
We guarantee payment of your invoice within 3 werkdagen.
For expedited payment, we charge fees.
I want to make use of Expedited payment within 8 working days. What must I do?
State 'Accelerated payment' on your invoice and deduct 2% from the total amount, excl. VAT. Then send the invoice to: versneldbetalen@circle8.nl and we'll do the rest. We guarantee payment of your invoice within 8 working days.
For an expedited payment we charge a fee.
How can I submit my invoice?
After preparing your invoice you can send it by e-mail with the required time report to: basisfactuur@circle8.nl . When you have a service package you may email to servicepakket@circle8.nl . When you want to use Accelerated payment you may send it to versneldbetalen@circle8.nl .
Our address details (which you must put on the invoice) are:
Circle8
Fultonbaan 6
3439 NE Nieuwegein
What requirements must a correct invoice meet?
For the preparation of an invoice, the tax authorities have formulated invoice requirements. See the example on the website of the tax authorities.
What happens if the invoice is not correct?
If an invoice is not correct, we will contact you. An incorrect invoice leads to a payment delay.
I submitted an incorrect invoice. What should I do?
In that case we would like to receive a credit note or a debit note. This cancels the incorrect invoice in the accounting records. Sending only a new invoice with the correct amount is not sufficient, even for your own bookkeeping.
What does an hours proposal entail?
Some clients work strictly with their own time reporting. The hours that have been approved by the manager before the deadline are then submitted to us once a month or every 4 weeks. We expect an invoice from you in accordance with this timesheet.
When can I expect the hours proposal?
We indicate when we expect the proposal from the client and when that proposal will be forwarded to you. If you have forgotten, please call the finance department: 030-6001500.
My hours do not match the proposed hours. What now?
The client's hours take precedence for the preparation of the invoice. In this case we do not work with an approved timesheet. We kindly ask you, in the event of a discrepancy in hours, to verify the time registration. If the hours have been processed correctly, the hours will be included with the next hours statement.
When will my invoice be paid?
In accordance with the agreement:
Binnen 3 werkdagen via High-speed expedited payment.
Within 8 working days by means of Premium accelerated payment.
Within 30 to 45 days if the statutory payment term applies.
Within 5 working days after we have received the client's payment. The client's payment term begins after we have sent them an invoice. That usually happens within a few days after we have received your invoice.
What is Circle8's VAT number?
The VAT number of Circle8 is NL 007929092 B01.
View all our data in the Extract from the Trade Register of the Chamber of Commerce.
I want to use Hypersnelle payment within 1 werkdag. What should I do?
Clearly state on your invoice:
Hyper-fast payment and deduct 5% from the ex. VAT total amount. Then send the invoice to: versneldbetalen@circle8.nl and we do the rest.
We pay your invoice guaranteed within 1 werkdag.
For an expedited payment we charge fees.
Register with Circle8
How do I register with Circle8?
How can I unsubscribe?
To unsubscribe, send an email to professionals@circle8.nl . We will then arrange the deregistration.
What happens to my personal data?
We handle your data very carefully, in accordance with the Personal Data Protection Act. Your data is processed in our computer system and used exclusively by our employees. We never provide your data to third parties without your consent.
Wet DBA
Does the WDBA also apply to me?
If you work as a self-employed person or hire self-employed people, the Deregulation of the Assessment of Employment Relationships Act (WDBA) also applies to you. For the Tax Authorities it must be clear whether there is an employment relationship; the WDBA should provide more clarity about that. It has not been possible since 1 mei 2016 to apply for a new VAR, and from 1 mei 2017 it is no longer possible to work with a VAR.
Is it mandatory to work with a model agreement?
No, when it is obvious that a self-employed person is an entrepreneur and therefore clearly not in an employment relationship, it is not necessary to use a model agreement. In case of doubt, it is advisable for the contractor and the client to determine which model agreement will be used. This way it is clear within which framework the work must be performed so that it cannot be classified as an employment relationship.
I work as a self-employed person via Circle8, what changes for me?
In the transition period from 1 mei 2016 tot 1 januari 2018 it is intended to work per extension with a model agreement. Circle8 currently still uses a temporarily approved model agreement, but will soon start using the model agreement of Bovib (Trade Associations for Intermediaries and Brokers). With clients, Circle8 Groep is in talks about the WDBA and the inventory of all ongoing contracts. In de loop van 2017 it will become clear whether your engagement can be continued through a model agreement or whether we will discuss one of the alternatives with you.
Has the DBA Act been definitively implemented?
Yes, on 2 februari 2016 the Senate adopted the bill for the Deregulation of the Assessment of Employment Relationships Act (WDBA). On 1 mei 2016 this law came into force and a transition period applies until 1 januari 2018. Politicians are now working hard to clarify the WDBA, for example the definitions of authority relationship (gezagsverhouding) and free replacement (vrije vervanging), in order to remove ambiguity and uncertainty in the market for hiring clients and self‑employed individuals.
What does the Tax and Customs Administration look at when assessing the employment relationship?
The Tax Authority has a ‘Guidance on the assessment framework for employment relationship agreements (DBA Guidance)’ released. The most important checks are on the following characteristics:
Is there a relationship of authority towards the client and
Is there a personal obligation to perform work (aspect of free substitution)
Where can I find approved model agreements?
Example timesheet
Where can I find the timesheet?
These you can here to download.
Complaints and whistleblower policy
I have a complaint, where can I turn to?
We want to help you as well as possible, but sometimes things can still go wrong. Share your opinion or experience about our services via klachten@circle8.nl , we'd love to hear it.
What do you do with a complaint?
We are investigating which department your complaint belongs to.
This department will handle your complaint.
If we have questions, we will contact you.
You will receive a letter or e-mail from us within 2 working days that describes what we will do with your complaint.
Whistleblower policy
Integrity is a core value for Circle8. We consider it important that suspicions of abuse or irregularities can be reported.
Unlike a complaint about the process, the whistleblower scheme is intended for reporting wrongdoing of public interest.
Both employees and our external stakeholders can report misuse or an irregularity of Circle8 via our whistleblower scheme. The regulation with the accompanying reporting procedure can be found here.
Payrolling
When can I make use of payrolling?
If you want to work for one of Circle8's clients and don't have your own company, you can make use of IT-Agency.
Which collective labour agreement does IT-Agency use?
The NBBU CAO for temporary agency workers (without agency clause).
How many contracts/extensions are possible?
The NBBU collective labour agreement has a phase system, it consists of 4 different phases:
Phase 1 extend indefinitely, duration 26 weken
Phase 2 extend indefinitely, duration 52 weeks
Phase 3 maximum 6 extensions in 4 years
Phase 4 indefinite period.
IT-Agency facilitates agreements up to and including phase 3.
Am I building up a pension?
There is a pension scheme that provides for the accrual of pension for employees aged 21 and older. Participation in this is mandatory.
First, after a waiting period of 26 weeks, you accrue pension in the basic scheme. After you have accrued pension in the basic scheme for 52 weeks, you automatically move to the plus scheme.
For more information can you access the website of Stippensioen.
When will I receive my salary?
If there is a gross hourly wage agreement, within 8 werkdagen after receipt of approved hours and in the case of a gross monthly salary agreement, around the 25e van de maand.
How many vacation days do I accrue?
With a full-time employment contract you accrue 16 vacation hours per month.
When is holiday pay paid?
If there is a gross hourly wage agreement, monthly, and in the case of a gross monthly wage agreement in the month of May or earlier upon termination of employment.
Am I entitled to a sickness benefit?
In case of illness you are entitled to a Sickness Benefits Act benefit. After the expiration of one waiting day you are entitled to 90% of the gross salary, provided this does not exceed the maximum daily benefit wage.
Where should I send my timesheet?
This can be sent to after the end of the month info@it-agency.nl


